Book a Demo

Terms of Service

Effective date: May 18, 2026
Last updated: May 28, 2026

Welcome to Illuminate XR. These Terms of Service ("Terms") govern your access to and use of our website at www.illuminatexr.com and our educational services delivered via the Engage XR platform (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, please do not use our Services.

If you have any questions about these Terms, please contact us at [email protected].

1. Who We Are

Illuminate XR is an educational technology provider offering immersive learning experiences using Augmented Reality (AR) and Extended Reality (XR) technologies. Our courses are tailored to the K–12, Business, and Medical sectors.

2. Eligibility

  • You must be at least 18 years of age to create an account and enter into these Terms independently.
  • Users aged 13-17 may use our Services only with verifiable parental or legal guardian consent, as provided through one of the methods described in our Privacy Policy.
  • We do not knowingly collect personal information from children under 13 without verifiable parental consent, as provided through one of the methods specified in our Privacy Policy, in compliance with COPPA (Children's Online Privacy Protection Act).
  • If you are a parent or guardian providing consent, you agree to be bound by these Terms and are responsible for your child's use of the Services.

By using our Services, you represent and warrant that you meet these requirements.

3. Accounts and Registration

To access certain features of our Services, you may be required to register an account. You agree to:

  • Provide accurate, current, and complete information during registration
  • Update your information promptly if it changes
  • Maintain the security and confidentiality of your account credentials
  • Not share your account with others
  • Notify us immediately at [email protected] of any unauthorized use of your account or security breach

Account Responsibility: You are responsible for all activities that occur under your account. We reserve the right to suspend or terminate accounts that violate these Terms, with or without notice.

4. Use of Services

You agree to use our Services only for lawful educational purposes and in compliance with all applicable laws. You agree not to:

  • Use the platform in a way that could damage, disable, overburden, or impair any of our systems or interfere with others' use
  • Attempt to gain unauthorized access to any part of the Services, other accounts, or computer systems
  • Copy, reverse engineer, decompile, disassemble, or modify any software used in our Services
  • Distribute or transmit any harmful, threatening, abusive, defamatory, obscene, or otherwise objectionable material
  • Use the Services for any commercial purpose without our express written permission
  • Violate any applicable local, state, national, or international law
  • Impersonate any person or entity or misrepresent your affiliation with any person or entity
  • Harvest or collect information about other users without their consent

5. Educational Content

The content provided through our Services, including courses, tutorials, visuals, and interactive XR experiences, is for educational and informational purposes only.

Important Disclaimers:

  • We strive to provide accurate and up-to-date information, but we do not guarantee that content is error-free, complete, or suitable for all users or purposes.
  • Medical content is for training and educational purposes only and does not constitute medical advice, diagnosis, or treatment. Always seek the advice of qualified healthcare professionals.
  • Business-related content is for educational purposes only and does not constitute professional business, financial, or legal advice.

You acknowledge that you use the content at your own risk and are responsible for evaluating its suitability for your intended purposes.

6. Pricing and Payments

Course fees are listed on our website or provided upon registration. By enrolling in a course, you agree to the following:

Payment Terms:

  • You agree to pay all applicable fees as stated at the time of enrollment
  • Payments are processed securely through third-party payment processors
  • All prices are in US Dollars (USD) unless otherwise specified
  • We reserve the right to change our pricing at any time, but price changes will not affect orders already placed

Refund Policy:

  • California and EU Consumers: You have a right to cancel your purchase within 14 days of enrollment (the "cooling-off period") and receive a full refund, provided you have not accessed more than 20% of the course material or downloaded course content during this period. To exercise this right, contact us at [email protected].
  • After 14 Days: Fees are generally non-refundable unless otherwise stated in writing or required by applicable law.

7. Intellectual Property

Ownership: All content, including but not limited to text, graphics, logos, images, audio clips, video, software, course materials, and trademarks within the Services, are the property of Illuminate XR or our licensors and are protected by copyright, trademark, and other intellectual property laws.

Restrictions: You may not:

  • Reproduce, distribute, display, sell, lease, transmit, or otherwise exploit our content for any purpose without our express written permission
  • Remove or modify any copyright, trademark, or other proprietary notices
  • Use our trademarks, logos, or branding without prior written consent
  • Create derivative works based on our content

Limited License: We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for personal, non-commercial educational purposes in accordance with these Terms.

8. Privacy and Data Protection

Your privacy is important to us. Your use of the Services is governed by our Privacy Policy, which explains how we collect, use, store, and protect your personal information in compliance with:

  • General Data Protection Regulation (GDPR) and UK GDPR for EU/UK users
  • California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) for California residents
  • Children's Online Privacy Protection Act (COPPA) for users under 13

Key Points:

  • We process personal data lawfully, fairly, and transparently
  • You have rights regarding your personal data, including access, correction, deletion, and portability (where applicable)
  • For K-12 users, we comply with FERPA (Family Educational Rights and Privacy Act) and COPPA requirements

Please review our Privacy Policy at [link to Privacy Policy] for complete details. By using the Services, you consent to the collection and use of your information as described in the Privacy Policy.

9. Engage XR Platform and Third-Party Services

Our immersive experiences are delivered through Engage XR, a third-party platform operated by an independent provider.

Important Notices:

  • Your use of Engage XR is subject to its own terms of service, privacy policy, and acceptable use policies
  • We are not responsible for the availability, functionality, security, or content of Engage XR or any other third-party platforms
  • We are not liable for any issues, damages, or losses arising from your use of Engage XR or other third-party services
  • We may use other third-party services (payment processors, analytics, etc.) that have their own terms and policies

You agree to comply with all applicable third-party terms when using integrated services.

10. Disclaimers and Warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

The Services are provided on an "AS IS" and "AS AVAILABLE" basis without warranties of any kind, either express or implied, including but not limited to:

  • Implied warranties of merchantability, fitness for a particular purpose, or non-infringement
  • Warranties that the Services will be uninterrupted, secure, or error-free
  • Warranties regarding the accuracy, reliability, completeness, or timeliness of content
  • Warranties that defects will be corrected or that the Services are free of viruses or harmful components

Educational Content: We do not warrant that:

  • Content is suitable for your specific educational or professional needs
  • Content will lead to particular educational or career outcomes
  • Content meets all current professional or academic standards

No Professional Advice: The Services do not constitute and should not be relied upon as medical, legal, business, financial, or other professional advice.

Exceptions: Some jurisdictions do not allow limitations on implied warranties. If these laws apply to you (including consumers in the EU, UK, or California), the above limitations may not apply or may not apply in full, and you may have additional rights.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

Exclusion of Damages: Illuminate XR, its affiliates, officers, directors, employees, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including but not limited to:

  • Loss of profits, revenue, data, or use
  • Loss of business opportunity or goodwill
  • Personal injury or property damage
  • Costs of obtaining substitute services
  • Any damages arising from your use of or inability to use the Services

Cap on Liability: Our total aggregate liability to you for any and all claims arising out of or relating to these Terms or the Services shall not exceed the greater of: (a) the total amount paid by you to Illuminate XR in the twelve (12) months preceding the claim, or (b) USD $100.

Exceptions: Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages or certain other limitations. If these laws apply to you (including consumers in the EU, UK, or California), the above limitations may not apply or may not apply in full, and you may have additional rights.

12. Indemnification

You agree to indemnify, defend, and hold harmless Illuminate XR, its affiliates, officers, directors, employees, agents, and licensors from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising out of or relating to:

  • Your use or misuse of the Services
  • Your violation of these Terms
  • Your violation of any rights of another person or entity
  • Your violation of any applicable law or regulation

We reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you, in which case you agree to cooperate with our defense.

13. Termination

By You: You may terminate your account at any time by contacting us at [email protected] or using account settings (if available).

By Us: We reserve the right to suspend or terminate your access to the Services, with or without notice, for any reason, including but not limited to:

  • Violation of these Terms
  • Fraudulent, abusive, or illegal activity
  • Inactivity for twelve (12) or more consecutive months, following reasonable notice to you
  • At our sole discretion if we believe it is in the best interest of our platform or other users

Effect of Termination: Upon termination:

  • Your right to access and use the Services will immediately cease
  • You will remain liable for any obligations incurred prior to termination
  • We may retain certain information as required by law or for legitimate business purposes
  • Provisions of these Terms that by their nature should survive (including intellectual property rights, disclaimers, limitation of liability, and dispute resolution) will continue to apply

14. Governing Law and Jurisdiction

Choice of Law: These Terms shall be governed by and construed in accordance with the laws of the State of Delaware without regard to its conflict of law principles.

Jurisdiction - General Users: For users outside the EU, UK, and California, any dispute arising from these Terms or the Services shall be subject to the exclusive jurisdiction of the state and federal courts located in California.

Consumer Rights:

  • EU or UK Consumers: If you are a consumer habitually resident in the EU or UK, you benefit from mandatory consumer protection laws of your country of residence, and nothing in these Terms affects your rights under those laws.
  • California Consumers: Under California Civil Code Section 1789.3, California residents are entitled to the following specific consumer rights information: If you have a complaint regarding this Agreement or Illuminate XR's services, you may contact us at [email protected]. You may also contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, California 95834, or by telephone at (916) 445-1254 or (800) 952-5210.

15. Dispute Resolution

Informal Resolution: Prior to initiating any litigation, the parties agree to attempt to resolve any dispute through good faith negotiation. If negotiation is unsuccessful within thirty (30) days, either party may initiate non-binding mediation to be administered by a mutually agreed-upon mediator. The costs of mediation shall be shared equally between the parties.

16. General Provisions

Entire Agreement: These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and Illuminate XR regarding the Services and supersede all prior agreements.

Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect, and the invalid provision will be modified to the minimum extent necessary to make it valid and enforceable.

Waiver: Our failure to enforce any right or provision of these Terms will not constitute a waiver of that right or provision. Any waiver must be in writing and signed by an authorized representative.

Assignment: You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign these Terms without restriction.

Force Majeure: We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, war, terrorism, pandemic, natural disasters, or government actions. We will use commercially reasonable efforts to resume performance as soon as practicable after the force majeure event ends. If a force majeure event continues for more than ninety (90) consecutive days, either party may terminate these Terms upon written notice, and you will be entitled to a pro-rata refund for any prepaid, unused services.

Export Control: You agree to comply with all applicable export and import laws and regulations.

Accessibility: We strive to make our Services accessible to users with disabilities. If you experience accessibility issues, please contact us at [email protected].

Notices: All notices made to Illuminate XR under this Agreement shall be in writing and delivered by email to [email protected]. Please state the reason for your notice in the subject line.

17. Changes to These Terms

We reserve the right to modify these Terms at any time. When we make material changes, we will:

  • Post the updated Terms on this page with a new effective date
  • Notify you via email (if you have provided one) or through a prominent notice on our website or platform
  • Provide at least 30 days' notice before material changes take effect (except for changes required by law)

Your Continued Use: Your continued use of the Services after the effective date of revised Terms constitutes your acceptance of the changes. If you do not agree to the modified Terms, you must stop using the Services and may be entitled to a pro-rata refund for any unused portion of prepaid services.

Right to Reject Changes (EU/UK): If you are an EU or UK consumer and do not agree with material changes, you have the right to terminate your contract without penalty before the changes take effect.

18. Contact Us

If you have any questions, concerns, or complaints about these Terms or our Services, please contact us:

📧 Email: [email protected]

🌐 Website: www.illuminatexr.com

Last Updated: May 18, 2026